Shipping policy
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or holidays.
In cases of high order volume, shipments may be delayed. If there is a significant delay, we will notify you by email.
2. Shipping Methods and Delivery Time
We ship using reliable carriers such as Yamato Transport, Sagawa Express, Japan Post, or other logistics partners.
Estimated delivery time:
1–3 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs procedures.
3. Shipping Fees
Shipping costs are calculated at checkout based on destination, weight, and shipping method.
We may offer:
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Free shipping promotions
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Flat-rate shipping
4. Shipping Confirmation and Tracking
After your order is shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear.
5. Delivery Issues
We are not responsible for:
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Incorrect addresses provided by the customer
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Delays caused by carriers
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Lost or stolen packages marked as delivered
If you experience delivery issues, please contact us so we can assist in opening an investigation with the carrier.
6. Undelivered Packages
If a package is returned due to:
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Incorrect address
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Unsuccessful delivery attempts
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Refusal to accept delivery
The customer may be responsible for paying shipping fees again.
7. Damaged Packages
If your order arrives damaged:
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Contact us within 3 days after delivery
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Send photos of the package and product
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We will arrange a replacement or refund when applicable
9. Contact
For shipping inquiries, please contact:
Company: Hikari Corporation CO., LTD
Email: info@hikaricorp.shop
Phone: 070-9201-0686
Address: Saitama Ken Saitama Shi Urawa Ku Ryouke 7-7-5
Last updated: 2026/02/24