Refund policy

Our products are shipped automatically from a third-party warehouse, so orders cannot be canceled after confirmation.
Online purchases do not have a cooling-off period, so please carefully check the product, color, size, and name before purchasing.

■ Refund at customer's request

We do not issue refunds at the customer's request.

Note

We do not accept returns for personal reasons.

■ Exchange at customer's request

We do not accept exchanges at the customer's request.

■ Refund for product defect

We will issue a refund if the product has a defect, under the conditions below.

Conditions

We accept requests only when the customer contacts us by phone or email within the established deadline.

Deadline

Up to 7 days after receiving the product

Refund amount

Total product value

Return shipping

Paid by the store

■ Exchange for product defect

We will exchange the product if it has a defect.

Conditions

We accept requests only when the customer contacts us by phone or email within the established deadline.

Deadline

Up to 7 days after receiving the product

Shipping

  • Return shipping: paid by the store

  • New shipment: paid by the store

Note

If the same product cannot be provided, a refund will be issued.

■ Contact for cancellations, refunds, and exchanges

Phone: 050-6866-0592
Contact: Use the "Contact the store" option in the order history.

■ Return address

〒330-0072
7-7-5 Ryoke, Urawa-ku, Saitama-shi, Saitama, Japan
TEL:050-6866-0592

■ Situations where returns or exchanges are not accepted

  • Products after 7 days of receipt

  • Used products

  • Products damaged by the customer

  • Outlet or promotional products

  • Damaged or lost box, manual, or accessories

※ Fragrance changes are not considered defects, as they vary from person to person.
※ All products undergo inspection before shipping.

■ About imported products

According to guidelines from the Japanese Ministry of Health, all imported products must have an importer responsibility label with ingredients.
For this reason, products may be opened for label application without compromising the contents.
We ask for your understanding regarding the nature of this procedure.